Privacy Policy

1. Who We Are

Systems for Small Business ("SFSB," "we," "our," or "us") provides business systems, workflow, automation, technology implementation, strategic support, and when appropriate, custom software services for small businesses.

This Privacy Policy applies to information collected through systemsforsmallbusiness.com, our forms, appointment scheduling, advertising campaigns, communications, and other interactions with us.

2. Information We May Collect

Depending on how you interact with us, we may collect information such as:

• Your name
• Email address
• Phone number
• Business name
• Job title or role
• Information about your business, goals, challenges, or operations
• Appointment and scheduling information
• Information you voluntarily provide through forms, surveys, emails, calls, or meetings
• Website usage information such as browser type, device information, referring pages, and interactions with our website

3. Facebook and Instagram Lead Forms

We may advertise through Meta platforms, including Facebook and Instagram. If you submit information through a Meta Instant Form or Lead Ad, we receive the information you choose to provide through that form.

We may use that information to contact you regarding the request, consultation, Business Health Review, service, resource, or other offer connected to the advertisement.

Your use of Facebook or Instagram is also subject to Meta's own terms and privacy practices.

4. How We Use Information

We may use information we collect to:

• Respond to inquiries
• Schedule and conduct Business Health Reviews or other meetings
• Provide requested services
• Prepare recommendations, proposals, or project plans
• Communicate with prospective and current clients
• Improve our services, website, advertising, and customer experience
• Send follow-up information related to your inquiry
• Maintain business records
• Protect against fraud, misuse, or security threats
• Meet legal or regulatory obligations

5. Email and Text Communications

If you provide your email address or phone number, we may use it to respond to your inquiry and communicate with you about the service or request you initiated.

Where required, promotional email or text communication will be sent only with appropriate consent. You may opt out of promotional emails by using the unsubscribe option included in those messages.

For text messages, you may reply STOP to opt out when applicable. Message and data rates may apply.

6. Cookies, Analytics, and Advertising Technology

Our website may use cookies and similar technologies to understand website usage, improve performance, and measure advertising effectiveness.

These technologies may include analytics tools and advertising tools, such as Meta advertising technology, when enabled on our website.

You may be able to control cookies through your browser settings or through privacy controls provided by the relevant platform.

7. How We Share Information

We do not sell your personal information.

We may share limited information with service providers when reasonably necessary to operate our business or provide the service you requested. Examples may include:

• Website hosting providers
• Email and communication platforms
• Scheduling platforms
• CRM or business management systems
• Analytics and advertising platforms
• Payment processors
• Technology providers or contractors assisting with a project

We may also disclose information when required by law or when reasonably necessary to protect our rights, customers, business, or the public.

8. Third-Party Services

Our website or communications may link to third-party services such as Calendly, Meta, Google, payment processors, or other software platforms.

Those services maintain their own privacy practices, and SFSB is not responsible for how third-party websites or platforms collect or use information.

9. Data Security

We use reasonable administrative and technical measures intended to protect the information in our possession.

However, no internet transmission, cloud platform, or electronic storage system can be guaranteed to be completely secure.

10. Data Retention

We retain information for as long as reasonably necessary for the purpose for which it was collected, to maintain appropriate business records, fulfill contractual obligations, or meet legal requirements.

11. Your Choices

You may contact us to request that we update, correct, or delete personal information we maintain about you, subject to applicable legal and business recordkeeping obligations.

You may also ask us to stop sending promotional communications.

12. Children's Privacy

Our services are intended for business owners and professionals and are not directed to children under 13. We do not knowingly seek to collect personal information from children under 13.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When changes are made, the updated version will be posted on this page with a revised effective date.

14. Contact Us